Conflict in the Workplace and Change Management: HR’s Role

- Gain practical strategies to manage and resolve workplace conflict effectively. - Understand the critical role HR plays in facilitating change and maintaining a positive work environment. - Develop skills to support organizational change initiatives while minimizing resistance. - Enhance your ability to foster collaboration and constructive communication. - Equip yourself to handle challenging employee relations scenarios confidently.

HRT-076Human Resources and Training

Course schedules

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Schedule information is available on request.

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Why Attend

Gain practical strategies to manage and resolve workplace conflict effectively.
Understand the critical role HR plays in facilitating change and maintaining a positive work environment.
Develop skills to support organizational change initiatives while minimizing resistance.
Enhance your ability to foster collaboration and constructive communication.
Equip yourself to handle challenging employee relations scenarios confidently.

Course Objectives

Identify sources and types of workplace conflict.
Apply effective conflict resolution techniques.
Understand HR’s responsibilities in managing organizational change.
Develop communication strategies to reduce resistance to change.
Create action plans for supporting employees through transitions.

Designed for

This program is intended for professionals involved in Human Resources and Training.

HR professionals and managers.
Team leaders and supervisors.
Organizational development specialists.
Employee relations officers.
Anyone involved in change management or conflict resolution.

Course Methodology

- Interactive case studies and group discussions. - Role-playing scenarios to practice conflict resolution. - Expert-led presentations on change management frameworks. - Practical exercises to apply learning to real-world situations. - Peer feedback and collaborative problem-solving sessions.

Course content

Day1

Understanding Workplace Conflict

Explore common causes and types of conflict in the workplace.
Assess the impact of unresolved conflict on teams and organizations.
Identify early warning signs and escalation patterns.

Day2

Conflict Resolution Strategies

Apply proven conflict resolution models and techniques.
Practice active listening and effective questioning.
Develop skills for mediating employee disputes.

Day3

HR’s Role in Change Management

Examine the stages of organizational change and HR’s involvement.
Define key responsibilities for HR during transitions.
Align HR policies with change initiatives.

Day4

Communication and Engagement During Change

Craft communication plans to support change.
Address employee concerns and reduce resistance.
Engage stakeholders through transparent dialogue.

Day5

Integrating Conflict Management with Change Initiatives

Develop integrated action plans for managing conflict during change.
Evaluate case studies of successful HR interventions.
Implement mechanisms for ongoing feedback and improvement.

The certificate

SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.

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