Well-defined purchasing policies, standardized processes, and clear Service Level Agreements (SLAs) are essential for ensuring consistency, transparency, and efficiency in procurement operations. Organizations without structured procurement frameworks often face inefficiencies, compliance risks, and poor supplier performance. This course equips participants with the knowledge and tools to design, implement, and improve procurement policies, streamline purchasing processes, and establish effective SLAs that align with organizational goals and governance standards.
Procurement and Supply Chain Management
Developing Purchasing Policies, Processes and SLAs
Well-defined purchasing policies, standardized processes, and clear Service Level Agreements (SLAs) are essential for ensuring consistency, transparency, and efficiency in procurement operations. Organizations without structured procurement frameworks often face inefficiencies, compliance risks, and poor supplier performance. This course equips participants with the knowledge and tools to design, implement, and improve procurement policies, streamline purchasing processes, and establish effective SLAs that align with organizational goals and governance standards.
Upcoming dates
Classroom
| Start date | End date | Location | Fee | Registration |
|---|---|---|---|---|
| Barcelona - Spain |
€2,125 + VAT
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| Vienna - Austria |
€2,100 + VAT
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| Amsterdam - Netherlands |
€1,425 + VAT
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| Istanbul - Türkiye |
€1,925 + VAT
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| Paris - France |
€2,200 + VAT
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| Barcelona - Spain |
€2,100 + VAT
|
→ | ||
| London - United Kingdom |
€2,125 + VAT
|
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| Kuala Lumpur - Malaysia |
€1,400 + VAT
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Online live
Remote
- Develop and implement effective purchasing policies
- Design standardized procurement processes and workflows
- Establish clear roles, responsibilities, and governance structures
- Create and manage Service Level Agreements (SLAs)
- Define procurement KPIs and performance metrics
- Improve compliance and reduce procurement risks
- Align procurement processes with organizational strategy
- Enhance efficiency and accountability in purchasing operations
This program is intended for professionals involved in Procurement and Supply Chain Management.
- Procurement and Purchasing Managers
- Supply Chain and Logistics Professionals
- Contract and Commercial Managers
- Operations and Finance Managers
- Compliance and Audit Professionals
- Anyone responsible for procurement governance
This course combines best-practice frameworks with practical workshops and real-world case studies. Participants will work on developing procurement policies, mapping processes, and designing SLA structures. Interactive sessions will include process improvement exercises, policy drafting, and performance measurement design. Templates and examples will be used to ensure immediate application in the workplace.
Day1
Foundations of Procurement Governance
- Role of policies in procurement management
- Procurement governance frameworks
- Key elements of purchasing policies
- Roles, responsibilities, and authority levels
- Ethical standards and compliance requirements
Day2
Designing Procurement Processes
- Procurement lifecycle and process mapping
- Standardizing purchasing procedures
- Approval workflows and delegation of authority
- Process documentation and controls
- Identifying inefficiencies and improvement opportunities
Day3
Developing Service Level Agreements (SLAs)
- Introduction to SLAs in procurement
- Defining service scope and expectations
- SLA structure and key components
- Performance indicators and service metrics
- Monitoring and managing SLA performance
Day4
Performance Management and Compliance
- Procurement KPIs and measurement systems
- Monitoring compliance and internal controls
- Risk management in procurement processes
- Audit readiness and documentation
- Continuous improvement strategies
Day5
Implementation and Best Practices
- Implementing procurement policies and processes
- Change management and stakeholder engagement
- Digital procurement systems and automation
- Case studies of successful procurement frameworks
- Final workshop: developing a procurement policy and SLA framework
SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.
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