Organizations achieve better results when employees have the right skills, clear expectations, and continuous support to perform at their best. Job proficiency and performance management help improve productivity, strengthen accountability, and develop employee capability. This course provides participants with practical tools to manage performance, build competence, coach employees, and create a culture of continuous improvement.
Human Resources and Training
Job Proficiency and Performance
Organizations achieve better results when employees have the right skills, clear expectations, and continuous support to perform at their best. Job proficiency and performance management help improve productivity, strengthen accountability, and develop employee capability. This course provides participants with practical tools to manage performance, build competence, coach employees, and create a culture of continuous improvement.
Upcoming dates
Classroom
| Start date | End date | Location | Fee | Registration |
|---|---|---|---|---|
| Frankfurt - Germany |
€1,625 + VAT
|
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| London - United Kingdom |
€1,925 + VAT
|
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| Munich - Germany |
€2,125 + VAT
|
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| Amsterdam - Netherlands |
€2,100 + VAT
|
→ | ||
| London - United Kingdom |
€2,125 + VAT
|
→ | ||
| Istanbul - Türkiye |
€1,925 + VAT
|
→ | ||
| Kuala Lumpur - Malaysia |
€1,400 + VAT
|
→ | ||
| Frankfurt - Germany |
€1,625 + VAT
|
→ |
Online live
Remote
- Understand modern performance management principles
- Define performance standards and job proficiency requirements
- Apply adult learning concepts to workplace development
- Design effective training and capability-building plans
- Conduct professional appraisals and performance reviews
- Use coaching and feedback to improve results
- Manage underperformance constructively
- Build high-performance workplace cultures
This program is intended for professionals involved in Human Resources and Training.
- HR Professionals
- Managers and Supervisors
- Team Leaders
- Learning and Development Staff
- Performance Management Officers
- Department Heads
- Anyone responsible for employee performance and capability development
This course uses an interactive and practical approach through presentations, case studies, role plays, group discussions, coaching exercises, practical templates, and real workplace examples.
Day1
Foundations of Performance Management
- Definition and purpose of performance management
- Four core stages: planning, monitoring, development, and reward
- Factors that support successful performance systems
- Setting behavioural and performance standards
- Defining what good performance looks like
- Introduction to competency frameworks and KSAB models
Day2
Adult Learning and Capability Development
- Adult learning principles and learning preferences
- Conscious Competence Model and learning stages
- Unconscious incompetence to unconscious competence journey
- Linear learning versus loop learning approaches
- Coaching and feedback for workplace learning
- Johari Window for self-awareness and growth
- Training cycle: needs analysis, design, delivery, and evaluation
Day3
Training and Skill Mastery
- Importance of continuous improvement for proficiency
- Difference between training and long-term development
- Designing learning programs that change behaviour
- Effective knowledge transfer methods
- Pre-training and post-training evaluations
- Measuring training impact and return on investment
Day4
Managing and Appraising Performance at Work
- Purpose and structure of performance appraisal systems
- Conducting meaningful annual performance reviews
- Collecting behavioural and performance evidence
- Setting quantitative and qualitative SMART objectives
- Performance measurement and monitoring techniques
- Managing poor performance and disciplinary considerations
Day5
Improving Job Performance
- Structured conversations to address performance gaps
- Ask versus Tell coaching approaches
- Designing effective coaching sessions
- Delivering motivational and developmental feedback
- Recognising and rewarding strong performance
- Identifying and correcting underperformance
- Final action planning for sustained improvement
SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.
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