Course schedules

Upcoming dates Classroom

Start date	End date	Location	Fee	Registration
5 Oct 2026	9 Oct 2026	Barcelona - Spain	€2,125 + VAT	→
12 Oct 2026	16 Oct 2026	London - United Kingdom	€1,925 + VAT	→
9 Nov 2026	13 Nov 2026	Barcelona - Spain	€2,125 + VAT	→
16 Nov 2026	20 Nov 2026	Istanbul - Türkiye	€1,925 + VAT	→
7 Dec 2026	11 Dec 2026	Amsterdam - Netherlands	€2,100 + VAT	→
14 Dec 2026	18 Dec 2026	Istanbul - Türkiye	€1,600 + VAT	→
21 Dec 2026	25 Dec 2026	Paris - France	€2,200 + VAT	→
4 Jan 2027	8 Jan 2027	Amsterdam - Netherlands	€2,125 + VAT	→

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5 - 9 October 2026 €1,050 + VAT → 12 - 16 October 2026 €1,050 + VAT → 9 - 13 November 2026 €1,050 + VAT → 16 - 20 November 2026 €1,050 + VAT → 7 - 11 December 2026 €1,050 + VAT → 14 - 18 December 2026 €1,050 + VAT → 21 - 25 December 2026 €1,050 + VAT → 4 - 8 January 2027 €1,050 + VAT →

Why Attend

Key Performance Indicators (KPIs) are essential tools for measuring progress, improving accountability, and supporting better business decisions. However, many organizations struggle with selecting the right KPIs, collecting accurate data, and presenting results in a meaningful way. This course provides participants with practical tools to design effective KPIs, build reporting systems, analyse performance trends, and communicate results clearly to management and stakeholders.

Course Objectives

Understand the purpose and value of KPIs
Design SMART and relevant performance indicators
Build effective KPI measurement frameworks
Improve data collection and reporting accuracy
Analyse trends and interpret performance results
Create dashboards and executive reports
Use KPIs to support strategic decisions
Drive accountability and continuous improvement

Designed for

This program is intended for professionals involved in Leadership and Management.

Managers and Supervisors
Team Leaders
Business Analysts
Performance Management Staff
HR and Finance Professionals
Project Managers
Anyone responsible for monitoring and reporting performance

Course Methodology

This course uses an interactive and practical approach through presentations, case studies, dashboard workshops, group discussions, reporting exercises, data analysis activities, and real workplace examples.

Course content

Day1

Foundations of KPI Measurement

Definition and purpose of KPIs
Difference between KPIs, metrics, and measures
Characteristics of effective and SMART KPIs
Aligning KPIs with strategy and objectives
Common mistakes in KPI selection
Building a KPI measurement framework
Exercise: Review and improve sample KPIs

Day2

Designing KPI Systems and Data Collection

Identifying critical success factors
Selecting leading and lagging indicators
Defining formulas, targets, and ownership
Data sources and collection methods
Improving data quality and consistency
Governance for KPI management
Exercise: Create KPI scorecards for a department

Day3

KPI Analysis and Performance Reporting

Reading KPI trends and performance signals
Variance analysis against targets
Root cause analysis for underperformance
Benchmarking internal and external results
Writing clear performance commentary
Turning data into management insights
Exercise: Analyse a KPI performance report

Day4

Dashboards and Executive Communication

Principles of effective dashboard design
Visual presentation of KPI data
Choosing charts and reporting formats
Executive summaries and management reporting
Presenting results to senior leadership
Storytelling with performance data
Exercise: Build a management dashboard layout

Day5

KPI Improvement and Strategic Decisions

Using KPIs for continuous improvement
Linking KPIs to accountability and incentives
Reviewing and refreshing outdated indicators
KPI use in strategic planning and forecasting
Digital tools and automation in KPI reporting
Final case study: Design a KPI reporting framework
Course review and action planning

The certificate

SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.