Course schedules

Upcoming dates Classroom

Start date	End date	Location	Fee	Registration
5 Oct 2026	9 Oct 2026	London - United Kingdom	€1,925 + VAT	→
12 Oct 2026	16 Oct 2026	Barcelona - Spain	€2,125 + VAT	→
9 Nov 2026	13 Nov 2026	London - United Kingdom	€1,925 + VAT	→
16 Nov 2026	20 Nov 2026	Barcelona - Spain	€2,125 + VAT	→
7 Dec 2026	11 Dec 2026	Istanbul - Türkiye	€1,925 + VAT	→
14 Dec 2026	18 Dec 2026	Amsterdam - Netherlands	€2,100 + VAT	→
21 Dec 2026	25 Dec 2026	Istanbul - Türkiye	€1,600 + VAT	→
4 Jan 2027	8 Jan 2027	Geneva - Switzerland	€2,625 + VAT	→

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Online live Remote

5 - 9 October 2026 €1,050 + VAT → 12 - 16 October 2026 €1,050 + VAT → 9 - 13 November 2026 €1,050 + VAT → 16 - 20 November 2026 €1,050 + VAT → 7 - 11 December 2026 €1,050 + VAT → 14 - 18 December 2026 €1,050 + VAT → 21 - 25 December 2026 €1,050 + VAT → 4 - 8 January 2027 €1,050 + VAT →

Why Attend

Selecting the right Key Performance Indicators (KPIs) is critical for measuring success, improving accountability, and guiding strategic decisions. Poorly chosen KPIs can create confusion, misalignment, and wasted effort. This course provides participants with practical tools to identify meaningful indicators, design balanced KPI frameworks, align measures with business goals, and build performance systems that drive results.

Course Objectives

Understand the role of KPIs in organizational performance
Differentiate KPIs from general metrics and measures
Select KPIs aligned with strategic objectives
Design SMART and measurable indicators
Balance financial and non-financial KPIs
Define targets, ownership, and accountability
Avoid common KPI design mistakes
Build practical KPI scorecards and dashboards

Designed for

This program is intended for professionals involved in Leadership and Management.

Managers and Supervisors
Team Leaders
Strategy Professionals
Business Analysts
Performance Management Staff
Project Managers
Anyone responsible for designing performance measures

Course Methodology

This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, KPI design exercises, benchmarking activities, and real workplace examples.

Course content

Day1

Foundations of KPI Selection

Meaning and importance of KPIs
Difference between KPIs, metrics, and measures
Why KPI selection matters for business success
Linking KPIs to strategy and critical objectives
Characteristics of high-value indicators
Common KPI selection mistakes
Exercise: Review weak versus effective KPIs

Day2

Strategic Alignment and KPI Frameworks

Translating strategy into measurable outcomes
Identifying critical success factors
Leading versus lagging indicators
Financial and non-financial KPI balance
Departmental and enterprise KPI alignment
Using balanced scorecard principles
Exercise: Create a KPI framework from strategy goals

Day3

Designing Effective KPIs

Applying SMART principles to KPI design
Writing clear KPI definitions
Setting formulas, frequency, and ownership
Establishing targets and thresholds
Data sources and measurement methods
Ensuring fairness and relevance in KPIs
Exercise: Build KPI definitions for a business unit

Day4

Scorecards, Dashboards, and Accountability

Building KPI scorecards for teams and departments
Dashboard design principles
Assigning ownership and accountability
Escalation rules for poor performance
Communicating KPI expectations to stakeholders
Reviewing KPI results through management meetings
Exercise: Draft a KPI dashboard layout

Day5

Reviewing and Improving KPI Systems

Testing KPI usefulness and practicality
Refreshing outdated or misleading indicators
Benchmarking KPIs internally and externally
Using KPIs to support continuous improvement
Integrating KPIs into planning and decision-making
Final workshop: Design a complete KPI system
Course review and action planning

The certificate

SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.