Why should an organisation pay attention to developing good
Human Resources and Training
Labour Relations
Why should an organisation pay attention to developing good
Upcoming dates
Classroom
| Start date | End date | Location | Fee | Registration |
|---|---|---|---|---|
| Barcelona - Spain |
€1,925 + VAT
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| Paris - France |
€2,250 + VAT
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| Frankfurt - Germany |
€1,625 + VAT
|
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| Dubai - UAE |
€2,625 + VAT
|
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| Amsterdam - Netherlands |
€2,125 + VAT
|
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| Geneva - Switzerland |
€2,625 + VAT
|
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| Istanbul - Türkiye |
€1,425 + VAT
|
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| Vienna - Austria |
€2,125 + VAT
|
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- Understand the Strategic Nature of Employee Relations
- The Role of Unions and other Employee Representatives
- Recognise the importance of Employee Engagement
- Develop Performance Management that Delivers
- Understand mediation, Bargaining and Collective Agreements
- How to Investigate and Handle Grievances, Settlements and Arbitration
This program is intended for professionals involved in Human Resources and Training.
- Managers new to a unionised work environment
- Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
- HR supervisors and Labour Relations Leaders overseeing skilled trades professionals
- HR specialists responsible for Employee Relations, Negotiating and Mediating
- HR Administrators
This course uses instructor-led sessions, guided discussion, and practical exercises built around Day one: The Importance of Effective Employee Relations, Day two: Interests, Rights and Power, Day three: Performance Management, and day four: dispute resolution - handling industrial action.
Day1
Day one: The Importance of Effective Employee Relations
- Why Workplace Relations Matter
- Industrial and Employee Relations – Differences and Similarities
- Features of the Unionised Workplace – What Role Do Unions Play?
- Building Culture in a Unionised Environment
- Defining Acceptable Norms and Mores
- Collective Agreements and Terminology
Day2
Day two: Interests, Rights and Power
- Interests – Motivation, Engagement, Trust
- Rights – Establishing Boundaries, Rights and Obligations
- Power – Discipline, Accountability and Boundary Enforcement
- Bargained Rights vs. Residual Rights
- Making and Enforcing Rules
- Organisational Policies and Procedures
Day3
Day three: Performance Management
- Creating a Performance Based Culture
- Setting Expectations and Performance Standards
- Responsibilities of the Union and Management
- Discipline, Grievances and Investigations
- Coaching and Assistance to Improve Performance
- Managing Absenteeism
Day4
Day four: Dispute Resolution - Handling Industrial Action
- Nature of Conflict
- Types of Industrial Action
- Mediation and Conciliation
- Negotiating
- Management Responses
- Rights to Dismiss and Discipline
Day5
Day five: Alternatives to Unions
- Importance of the Employee Voice
- Joint Consultative Committees
- Employee Representatives
- Forums and Quality Circles
- Partnerships
- Role of Legislation
SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.
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