Operational Excellence in Crisis Management and Contingency Planning

This Operational Excellence in Crisis Management and Contingency Planning training course shall effectively help the organisation to develop a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plans. The course was prepared to ensure that all delegates will gain the best practices in developing, assessing and determining consequences of contingency plans, and helps participants identify the most common weaknesses found in many crisis management plans. This attractive training course was tailored to fit with different kind of industries where the organisation reputation before, during and after the crisis are well maintained. The course will offer to the attendees the professional methods of identifying, preventing, and damage controlling at different types of crisis situations.

Vienna - AustriaPlanning and Strategy Management

Course schedules

Upcoming dates Classroom

Start date	End date	Location	Fee	Registration
5 Oct 2026	9 Oct 2026	Vienna - Austria	€2,125 + VAT	→
16 Nov 2026	20 Nov 2026	Barcelona - Spain	€1,925 + VAT	→
7 Dec 2026	11 Dec 2026	Paris - France	€2,250 + VAT	→
11 Jan 2027	15 Jan 2027	Geneva - Switzerland	€2,625 + VAT	→
8 Feb 2027	12 Feb 2027	Dubai - UAE	€1,400 + VAT	→
8 Mar 2027	12 Mar 2027	London - United Kingdom	€2,100 + VAT	→
12 Apr 2027	16 Apr 2027	Istanbul - Türkiye	€1,425 + VAT	→
10 May 2027	14 May 2027	Cape Town - South Africa	€2,125 + VAT	→

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Online live Remote

5 - 9 October 2026 €1,050 + VAT → 16 - 20 November 2026 €1,050 + VAT → 7 - 11 December 2026 €1,050 + VAT → 11 - 15 January 2027 €1,050 + VAT → 8 - 12 February 2027 €1,050 + VAT → 8 - 12 March 2027 €1,050 + VAT → 12 - 16 April 2027 €1,050 + VAT → 10 - 14 May 2027 €1,050 + VAT →

Why Attend

The course was prepared to ensure that all delegates will gain the best practices in developing, assessing and determining consequences of contingency plans, and helps participants identify the most common weaknesses found in many crisis management plans.

This attractive training course was tailored to fit with different kind of industries where the organisation reputation before, during and after the crisis are well maintained.

The course will offer to the attendees the professional methods of identifying, preventing, and damage controlling at different types of crisis situations.

Course Objectives

Define crisis management
Describe the stages of a crisis
Apply best practice in putting crisis management into action
Develop contingency plans
Enhance common crisis management plan weaknesses
Recognise how to establish a crisis management team
Analyze the psychology of crisis management decisions
Describe the emergency response scenarios
Implement damage control
Define the requirements and importance of Emergency and Crisis Response Management
Discuss aspects of integrated emergency management
Prepare to be ready and anticipate the unexpected event leading to a Crisis

Designed for

This program is intended for professionals involved in Planning and Strategy Management.

Incident Commander and deputies
Safety & Security Management Team Members
Risk Management & insurance Personnel
Organization’s Crisis Management Team / Cell Members
Quality Management Professionals
Emergency Response Teams
Line Managers and Supervisors
Directors and Senior Executives
Internal & External Affair management
Team Leaders, managers or responsible parties who has safety, emergency, or crisis management responsibilities
Other Professionals involved in Risk, Resilience, and Crisis management

Course Methodology

This course uses instructor-led sessions, guided discussion, and practical exercises built around Day one: Theories of Risk & Disasters, Day two: Crises Management Principles, Day three: Risk Management Principles, and day four: crisis management team formation & operations.

Course content

Day1

Day one: Theories of Risk & Disasters

Theories of crises
Types of Crises (Related to different types of Hazards)
What Is Crisis Management
MITIGATE – PLAN – RESPOND – RECOVER
Systems ideas and risks
Health and safety management
The management of organizational risks
Safety culture
Case studies

Day2

Day two: Crises Management Principles

An Introduction to Crisis Management
The elements of crisis management
Crisis Technology and Analytics
Mitigate potential hazards caused by natural and human-induced disasters
Crisis Management and Decision-making
Stakeholders and parties involved in during emergencies
Ethics in a Crisis
Conducting Risk/Hazard/Vulnerability Assessment

Day3

Day three: Risk Management Principles

Difference between Risk Management & Risk Assessment
Hazard Analysis and Disaster Planning
The importance of risk management
Management of organizational risk culture
Risk communications
The business impact analysis
Business continuity planning

Day4

Day four: Crisis Management Team Formation & Operations

Levels of command and Formation of the crisis management team
Command and Control
CMT roles & responsibilities
Incident Management Team (IMT) roles & responsibilities
Emergency Response Team (ERP) roles & responsibilities
CMT operations
Liaison with the emergency services
Communication with the public before, during and after a crisis
Maintaining Organization Reputation

Day5

Day five: Contingency Planning, Emergency Response & Damage Control Process

Developing plans and strategies to help organizations prepare, respond and recover from disasters.
Managing Low-Intensity Crises
Integrated Emergency Management
Disaster Inquiries
Damage Control & Disaster Risk Reduction
Most Hazardous Emergency Scenario
Establish and maintain Medical Emergency Response (MER) Plans
ER reports and documentation content (forms/ checklists)
Training & Competency (The different types of Training and Drills)
Case Study (Fire & Evacuation at Workplace)

The certificate

SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.

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