Operational risks such as process failures, human error, system breakdowns, supply disruptions, fraud, and regulatory breaches can significantly impact performance and reputation. Organizations need practical frameworks to identify threats early, strengthen controls, and respond effectively when issues arise. This course equips participants with tools to assess operational risk, implement mitigation strategies, improve resilience, and support sustainable operations.
Leadership and Management
Operational Risk Management and Mitigation
Operational risks such as process failures, human error, system breakdowns, supply disruptions, fraud, and regulatory breaches can significantly impact performance and reputation. Organizations need practical frameworks to identify threats early, strengthen controls, and respond effectively when issues arise. This course equips participants with tools to assess operational risk, implement mitigation strategies, improve resilience, and support sustainable operations.
Upcoming dates
Classroom
| Start date | End date | Location | Fee | Registration |
|---|---|---|---|---|
| Kuala Lumpur - Malaysia |
€1,400 + VAT
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| Amsterdam - Netherlands |
€2,125 + VAT
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| London - United Kingdom |
€1,925 + VAT
|
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| Barcelona - Spain |
€2,125 + VAT
|
→ | ||
| London - United Kingdom |
€1,925 + VAT
|
→ | ||
| Barcelona - Spain |
€2,125 + VAT
|
→ | ||
| Istanbul - Türkiye |
€1,925 + VAT
|
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| Frankfurt - Germany |
€1,625 + VAT
|
→ |
Online live
Remote
- Understand the principles of operational risk management
- Identify key operational risks across business functions
- Apply risk assessment and prioritisation methods
- Design effective controls and mitigation plans
- Improve incident response and business continuity readiness
- Monitor risk indicators and operational performance
- Strengthen governance and accountability frameworks
- Build a proactive risk culture across the organization
This program is intended for professionals involved in Leadership and Management.
- Risk Managers
- Operations Managers
- Internal Auditors
- Compliance Professionals
- Project Managers
- Business Continuity Teams
- Anyone responsible for operational control and resilience
This course uses an interactive and practical approach through presentations, case studies, risk workshops, group discussions, scenario analysis, control assessments, and real workplace examples.
Day1
Foundations of Operational Risk Management
- Definition and importance of operational risk
- Sources of operational risk in organizations
- Categories of people, process, system, and external risks
- Risk governance roles and responsibilities
- Building a risk-aware operating culture
- Introduction to operational risk frameworks
Day2
Risk Identification and Assessment
- Techniques for identifying operational risks
- Process mapping for risk discovery
- Risk registers and control inventories
- Assessing likelihood, impact, and velocity
- Prioritising key operational threats
- Key Risk Indicators (KRIs) for monitoring
- Exercise: Build an operational risk register
Day3
Risk Controls and Mitigation Strategies
- Preventive, detective, and corrective controls
- Segregation of duties and approval controls
- Managing vendor and third-party risks
- Fraud prevention and control measures
- Designing practical mitigation plans
- Embedding controls into daily operations
- Exercise: Control design workshop
Day4
Incident Response and Business Resilience
- Managing incidents and operational disruptions
- Root cause analysis after failures
- Crisis escalation and communication protocols
- Business continuity planning essentials
- Disaster recovery coordination
- Lessons learned and corrective actions
- Scenario exercise: Operational disruption response
Day5
Monitoring, Reporting, and Continuous Improvement
- Risk reporting to management and boards
- Operational dashboards and performance metrics
- Auditing operational controls
- Continuous improvement of risk systems
- Building accountability for risk ownership
- Future trends in operational risk management
- Final case study and action planning
SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.
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