Quality and Productivity

Advanced Quality Excellence and Facilities Management

Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, and cost-effective facilities. Achieving operational excellence requires more than basic quality control—it demands an integrated approach that combines quality management systems with strategic facilities management. This course equips participants with advanced tools, frameworks, and best practices to enhance quality performance, optimize facility operations, and drive continuous improvement across the organization.

QP-005Vienna - AustriaQuality and Productivity
Course schedules
Upcoming dates Classroom
Start date End date Location Fee Registration
Vienna - Austria
€2,125 + VAT
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Vienna - Austria
€2,125 + VAT
→
Rome - Italy
€2,125 + VAT
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Rome - Italy
€2,125 + VAT
→
Kuala Lumpur - Malaysia
€1,400 + VAT
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Kuala Lumpur - Malaysia
€1,400 + VAT
→
Barcelona - Spain
€1,925 + VAT
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Barcelona - Spain
€1,925 + VAT
→
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Why Attend

Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, and cost-effective facilities. Achieving operational excellence requires more than basic quality control—it demands an integrated approach that combines quality management systems with strategic facilities management.

This course equips participants with advanced tools, frameworks, and best practices to enhance quality performance, optimize facility operations, and drive continuous improvement across the organization.

Course Objectives
  • Understand advanced principles of quality excellence and facilities management
  • Apply integrated quality management systems in operations
  • Improve facility performance, efficiency, and service delivery
  • Identify and eliminate process inefficiencies
  • Implement continuous improvement methodologies
  • Align facilities management with organizational strategy
Designed for

This program is intended for professionals involved in Quality and Productivity.

  • Facilities Managers and Coordinators
  • Quality Assurance and Quality Control Professionals
  • Operations and Maintenance Managers
  • Engineering and Technical Staff
  • Administrative and Support Services Managers
  • Professionals responsible for building, infrastructure, and service quality
Course Methodology

This program is delivered through a practical and interactive approach: - Real-world case studies and industry examples - Group discussions and problem-solving exercises - Practical application of quality and FM frameworks - Scenario-based learning and simulations - Tools and templates for workplace implementation

Course content
Day1

Foundations of Quality Excellence and Facilities Management

  • Introduction to quality excellence principles
  • Overview of modern facilities management
  • Relationship between quality and operational performance
  • Key quality frameworks (ISO concepts overview)
  • Facilities lifecycle management
  • Identifying performance gaps in operations
Day2

Quality Management Systems and Process Improvement

  • Quality management system fundamentals
  • Process mapping and workflow analysis
  • Identifying inefficiencies and waste
  • Introduction to continuous improvement (PDCA cycle)
  • Root cause analysis techniques
  • Practical improvement exercises
Day3

Facilities Operations and Performance Management

  • Core functions of facilities management
  • Maintenance strategies (preventive vs corrective)
  • Asset management and lifecycle planning
  • Space utilization and efficiency optimization
  • Service delivery standards and KPIs
  • Case study: facility performance optimization
Day4

Advanced Quality Tools and Risk Management

  • Quality measurement and performance indicators
  • Introduction to Lean and Six Sigma principles (conceptual)
  • Risk management in facilities operations
  • Compliance, safety, and regulatory considerations
  • Auditing and inspection frameworks
  • Practical application of quality tools
Day5

Strategic Facilities Management and Continuous Excellence

  • Aligning facilities management with organizational strategy
  • Cost optimization and resource management
  • Technology and digital tools in FM
  • Sustainability and environmental considerations
  • Building a culture of continuous improvement
  • Final case study and action planning
The certificate

SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.

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