ISO 9001:2015 is the world's most widely recognized Quality Management System (QMS) standard, helping organizations improve operational efficiency, customer satisfaction, and continual improvement. This course provides participants with a practical understanding of ISO 9001:2015 requirements and the skills needed to plan, implement, maintain, and improve an effective Quality Management System.
Quality and Productivity
ISO 9001:2015 Requirements and Implementation
ISO 9001:2015 is the world's most widely recognized Quality Management System (QMS) standard, helping organizations improve operational efficiency, customer satisfaction, and continual improvement. This course provides participants with a practical understanding of ISO 9001:2015 requirements and the skills needed to plan, implement, maintain, and improve an effective Quality Management System.
Upcoming dates
Classroom
| Start date | End date | Location | Fee | Registration |
|---|---|---|---|---|
| Amsterdam - Netherlands |
€1,900 + VAT
|
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| London - United Kingdom |
€2,100 + VAT
|
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| Istanbul - Türkiye |
€1,400 + VAT
|
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| Vienna - Austria |
€2,250 + VAT
|
→ | ||
| Barcelona - Spain |
€1,600 + VAT
|
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| Paris - France |
€2,250 + VAT
|
→ | ||
| Frankfurt - Germany |
€1,700 + VAT
|
→ | ||
| Barcelona - Spain |
€1,600 + VAT
|
→ |
- Understand the structure and requirements of ISO 9001:2015
- Apply risk-based thinking within a Quality Management System
- Develop and implement a QMS aligned with ISO 9001 requirements
- Conduct gap analyses and implementation planning activities
- Establish quality objectives, performance indicators, and monitoring systems
- Prepare for internal audits and certification assessments
- Promote continual improvement and organizational excellence
This program is intended for professionals involved in Quality and Productivity.
- Quality managers and professionals
- Internal auditors
- Compliance and governance professionals
- Operations managers and supervisors
- Process owners and department managers
- Consultants involved in management systems implementation
- Professionals responsible for quality improvement initiatives
The course combines presentations, workshops, practical exercises, case studies, group discussions, implementation planning activities, and real-world examples to help participants understand and apply ISO 9001:2015 requirements effectively.
Day1
ISO 9001:2015 Fundamentals and Quality Management Principles
- Understanding the evolution, purpose, and benefits of ISO 9001:2015
- Exploring key terminology and concepts used within quality management systems
- Understanding risk-based thinking and its application within organizational processes
- Applying the process approach to improve organizational performance
- Understanding the Plan-Do-Check-Act methodology and continual improvement principles
- Exploring the seven Quality Management Principles and their practical application
- Understanding the High-Level Structure and its role in management system integration
Day2
Understanding ISO 9001:2015 Requirements
- Understanding organizational context and stakeholder expectations
- Exploring leadership responsibilities and commitment to quality management
- Reviewing planning requirements and risk-based approaches within the QMS
- Understanding support requirements, including resources, competence, awareness, and communication
- Managing documented information effectively within a quality management system
- Understanding operational planning and process management requirements
- Reviewing performance evaluation and continual improvement requirements
Day3
Planning a Quality Management System Implementation
- Reviewing different approaches to quality management and operational excellence
- Understanding the relationship between quality systems and continual improvement frameworks
- Identifying internal and external factors affecting organizational performance
- Determining stakeholder requirements and expectations
- Conducting gap analyses to assess current practices against ISO 9001 requirements
- Defining QMS scope, boundaries, and implementation priorities
- Practical exercises on context analysis, gap assessment, and implementation planning
Day4
Developing and Implementing the QMS
- Establishing quality policies, objectives, and implementation plans
- Developing effective documentation and process management systems
- Defining roles, responsibilities, and accountability within the QMS
- Communicating quality requirements and organizational changes effectively
- Implementing monitoring and measurement systems for performance evaluation
- Developing meaningful quality metrics and key performance indicators
- Practical workshop on process design, documentation, and performance measurement
Day5
Internal Auditing, Certification, and Continual Improvement
- Understanding the role of internal audits in maintaining QMS effectiveness
- Developing risk-based internal audit programs and schedules
- Applying continual improvement techniques and corrective action methodologies
- Understanding management review processes and organizational performance evaluation
- Preparing for certification audits and external assessments
- Reviewing certification processes and best practices for audit readiness
- Course review, action planning, and implementation roadmap development
SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.
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