Organizations that consistently deliver value to their customers understand that quality is not an act but rather a system of thinking and working. This course introduces participants to the core principles and practical tools of quality management, helping to embed a culture of excellence across operations. Participants will explore how quality influences customer satisfaction, process efficiency, and organizational reputation, and how to implement improvements that are both measurable and sustainable.
Quality and Productivity
Principles of Quality Management
Organizations that consistently deliver value to their customers understand that quality is not an act but rather a system of thinking and working. This course introduces participants to the core principles and practical tools of quality management, helping to embed a culture of excellence across operations. Participants will explore how quality influences customer satisfaction, process efficiency, and organizational reputation, and how to implement improvements that are both measurable and sustainable.
Upcoming dates
Classroom
| Start date | End date | Location | Fee | Registration |
|---|---|---|---|---|
| Amsterdam - Netherlands |
€2,125 + VAT
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| London - United Kingdom |
€2,125 + VAT
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| Barcelona - Spain |
€2,125 + VAT
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| Kuala Lumpur - Malaysia |
€1,400 + VAT
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| Istanbul - Türkiye |
€1,425 + VAT
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| Barcelona - Spain |
€2,425 + VAT
|
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| Vienna - Austria |
€2,100 + VAT
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| Amsterdam - Netherlands |
€2,125 + VAT
|
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Online live
Remote
- Organizational Impact of Quality - Quality: Historical and modern perspectives - Key principles of quality management - The cost of poor quality - Quality and customer satisfaction - Organizational benefits of quality systems Quality Systems, Standards, and Process Control - Overview of quality management systems - ISO 9001: Structure and core elements - Process approach and risk-based thinking - Internal auditing and corrective actions - Measuring process performance Tools for Quality Improvement - Identifying and solving quality problems - Root Cause Analysis (RCA) - Introduction to quality tools - Continuous improvement - Sustaining quality through employee engagement
This program is intended for professionals involved in Quality and Productivity.
- This course is suitable for all employees involved in maintaining or improving quality, including operations staff, quality coordinators, process analysts, engineers, as well as managers and internal auditors.
This course combines interactive lectures, group discussions, case studies, and simulation exercises to engage participants in real-life problem-solving scenarios, ensuring a practical understanding and application of quality management tools and concepts.
Day1
Course Content
- Organizational Impact of Quality - Quality: Historical and modern perspectives - Key principles of quality management - The cost of poor quality - Quality and customer satisfaction - Organizational benefits of quality systems Quality Systems, Standards, and Process Control - Overview of quality management systems - ISO 9001: Structure and core elements - Process approach and risk-based thinking - Internal auditing and corrective actions - Measuring process performance Tools for Quality Improvement - Identifying and solving quality problems - Root Cause Analysis (RCA) - Introduction to quality tools - Continuous improvement - Sustaining quality through employee engagement
SPARK Training Certificate of Completion is awarded to participants who attend and complete the full training course.
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